General Terms and Conditions
The internet shop "www.tennismall.eu" is operated by Tennismall Ltd., Managing Director Evgeni Atanasov (hereinafter, referred to as: "Tennismall "). As far as the business relationship between Tennismall and the customer is concerned, only below stated general terms and conditions apply in it's valid version at the time the order is placed. Any differing terms from the part of the customer will not be recognized and are hereby expressly objected to.
2. Contract Conclusion
2.1 An order can be placed at Tennismall as follows:
• via the internet page www.tennismall.eu
• by telephone, via calling our customer service +44 20 3290 9332
• by chat service
In any case, an order is only possible if the customer has identified himself prior by his e-mail address or some other form of personal information.
2.2 If minors want to place an order at Tennismall, the approval of their legal representatives is required.
2.3 By placing an order, the customer places a binding offer to conclude a sales contract. Tennismall will then send him/her a confirmation of receipt of the order via e-mail. This e-mail only serves as non-binding information to the customer. A contract between Tennismall and the customer only comes into existence upon shipping confirmation, which Tennismall will send to the customer in a separate e-mail after the products have been paid for or delivered by Tennismall.
3. Right of Contract Termination
3.1 Termination Terms
If you are a consumer, you can terminate your contract within a period of two weeks without having to state any reasons in writing (for example, by letter, telefax, e-mail) or - if you receive the products before the deadline - by returning the products. The deadline starts at the earliest upon receipt of the products and not prior to receipt of this information in writing (for example, by letter, e-mail). In order to guarantee the termination term, it is sufficient to send the written termination or return the products within the specified period of time.
The order termination is to be sent to:
By Phone: +44 20 3290 9332
When returning the products, please also include the invoice or a copy of the invoice to allow us to accurately process the return.
3.2 Termination Consequences
In case of an effective cancellation, both parties are required to return the services they received and, if applicable, to reimburse obtained benefits (for example, interest). If you are unable to return the received products completely or partially or in an impaired condition, you possibly might have to provide us with value replacement. This does not apply if the impaired condition was noticed by you. In general, you can avoid the requirement for value replacement if the caused impairment resulted from your treating the product as your property and by doing anything that could negatively impact it's value. Shippable goods are to be sent back to us, at our risk. The shipping costs where TennisMall is not at fault are paid by the customer. Requirements for reimbursements of payments have to be fulfilled within 30 days. The allotted timeframe starts for you when sending your termination declaration or the goods, the allotted timeframe for us starts upon when we receive them.
3.3 Termination Exclusion
The right to contract termination does not apply to distance contracts with regard to the delivery of goods which have been customized according to customer specifications or are clearly personalized or are not suitable to be returned because of their nature or which could easily perish or whose expiration date has expired.
4.1 In general, if an order is placed and paid for (i.e. receipt of payment) by 12:00 noon on a normal business day, TennisMall will transfer the products to the post office or a carrier on the same business day. If the order and payment is received after 12:00 noon, shipping will occur on the following business day. TennisMall will inform the customer via e-mail of the transfer. In exceptions (especially if the products are out of stock or if bulk goods are being ordered) there can be a difference of up to 15 business days between receipt of payment and delivery.
4.2 If the products selected by the customer are not available at the time the order is placed, TennisMall will inform the customer upon receipt of the order. If there is a possible delivery delay of more than two weeks, the customer will be informed about the delay and has the right to cancel his order.
5. Ownership of Goods
The products remain the property of TennisMall until they have been fully paid for. If third parties claim access to conditional property (for example via garnishment) the customer immediately has to notify TennisMall.
6. Prices and Shipping Costs
All prices are issued in Euros and contain the respectively applicable value added tax determined by law. Depending on the order amount and the final destination, additional shipping costs may apply. The products will be shipped tax free as far as all deliveries outside of the European Union are concerned. However, the customer is required to declare the goods in the country they are being shipped to.
7. Forms of Payment
7.1 We accept the following forms of payment:
• Bank Transfer:
Account Name: Tennismall Ltd.
IBAN: BG40 UNCR 7000 1522 1187 91
BIC/SWIFT Code: UNCRBGSF
Bank Name: UniCredit Bulbank
• Credit Card (VISA and MASTERCARD). Your data will be transferred encrypted in the SSL (Secure Socket Layer) standard. At present, SSL is the most popular and secure data transmission system on the internet.
• PAYPAL. PayPal is one of the fastest, safest way to send money, make an online payment or receive money. Please note: PayPal refunds made more than 60 days after the original payment are considered new payments and regular PayPal fees for receiving money will incur. TennisMall will refund the value of the product returned; the total amount of money received will reflect the refund less any PayPal fees.
7.2 Delivery of the ordered goods only occurs after payment has been received by TennisMall (prepayment).
8. Defect Warranty, Guarantee
8.1 TennisMall is liable for defects in accordance with the respective legally applicable regulations.
8.2 Guarantee only exists with regard to the goods shipped by TennisMall if this has been expressly stated in the order confirmation of the respective product.
8.3 Starting with the delivery, the time bar for rights to claim damages for any defects amounts to 12 months for companies and to 24 months for consumers.
9.1 TennisMall is fully liable
• with regard to culpable injury to life, body or health
• if and to the extent of liability in accordance with the product liability law and
• if and to the extent TennisMall violates a warranty based on a contract and legal requirements call for liability
9.2 TennisMall is liable in accordance with the legal requirements if it violates key contractual obligations. Unless TennisMall acts grossly negligent or intentionally causes damages, liability is limited to typically occurring foreseeable damages. Key contractual obligations are obligations which determine the typical purpose of the contract, and whose completion only enables the proper execution of the contract and the contractual partner can rely on them being adhered to on a regular basis.
9.3 TennisMall is only liable for any other violations of obligations if the damage was caused intentionally or due to gross negligence by a legal representative or auxiliary person.
9.4 Unless something different is stated above, claims for damages against TennisMall resulting from violations of obligations are excluded.
10. Links to our website